Notice: Technical issue on April 10th - Resolved
We experienced a technical issue concerning the market quotes from 13:30 to 15:00 (GMT+3) on April 10, 2019. Trading resumed at 15:00 (GMT+3) on the same day. All issues concerning the affected orders and accounts are now fully resolved.
UBFX will offer compensation for all closed orders affected by the technical issue as follows:
1. We will offer compensation according to the price difference of the best price between the closing time of the affected orders and 15:00 (GMT+3) on April 11, 2019.
2. Furthermore, we will offer compensation of $10 for each lot in Forex, crude oil and indices products, $25 for each lot in gold products, and $60 for each lot in silver.
All compensation will be credited to the qualified users’ wallet before 24:00 (GMT+3) on April 12, 2019.
As for Demo accounts, to avoid confusion, we will top up the balance of all affected accounts to $100,000 and no other changes will be made.
We sincerely apologize for any inconvenience caused and thank you for your continuous support. In order to protect the rights and interests of our investors, we strive to do our best to improve our platform to ensure you will have a stable trading environment.
If you have any questions, please email us at [email protected] and we'll get straight back to you. Alternatively, call us on (+44) 203 8089388 and we'll reply as soon as possible.
Your investment partner
Update (April 12,2019): In order to ensure you will be compensated correctly, all compensation will be credited to the qualified users’ wallet before 24:00 (GMT+3) on April 13, 2019.